Of the country's 904 million netizens, about one in three has become user of the platform, said the report, based on a third-party assessment of the online government-service capabilities of provincial-level governments and major cities.

The e-government service office of the General Office of the State Council entrusted the e-government service research center of the National Academy of Governance to compile the report.

Put into trial operation in November last year, the platform has become an important channel through which members of the public and enterprises access government services, the report read.

Thanks to the platform, governments at various levels have improved their online service capabilities, with user satisfaction having increased, according to the report.

The report also noted problems found in the online services offered by provincial-level governments, including insufficient regulations and a lack of synergy in providing services.